Frequently Asked Questions
Please note: currently due to widespread travel restrictions and safety measures from the impact of the coronavirus, shipping may take 3-4 weeks or more. The courier companies will try to get the package to you as quickly as possible and will update the tracking as soon as the parcel reaches its next destination. Please see the Shipping policy section on our site for more information.
When do I receive a confirmation e-mail?
Once you have placed your order you will receive an email confirmation. If you have not received this (please check your spam/junk folder) contact us at email@example.com and our team will be happy to help.
Can I change my information after placing my order?
Unfortunately no, once you have placed your order we are not able to change any information.
Why have I not received a tracking number?
Once your item has been shipped you will receive a tracking number. We deal with a number of oversea suppliers and it can take them up to 5 days to ship your item. Although generally we expect this to be done within 1- 2 days after you have made your purchase.
Where are my products shipped from?
Most items are shipped from China. Popular items are sometimes shipped from a USA warehouse. If the item is located in the USA warehouse it will clearly state this on the product page.
Do you ship to my country?
We provide shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
I ordered two items but only one has arrived?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us.
Are there any taxes to pay on my item?
There is no sales tax charged on the item at checkout, we are responsible for paying that in the appropriate countries. All of our items are low cost so it is very unlikely that any import taxes will be charged on your delivery. Please check local laws if concerned as we are not responsible for import duties.
If you require any assistance please email us quoting your order number or the email address you ordered with at firstname.lastname@example.org